Multi Agency guidance

Visit the KAS and KCS professionals page for more multi-agency guidance and informaion

Local Contacts 

Bristol Recovery Orientated Alcohol and Drugs Service (ROADS)

This is part of the Bristol wide service to support anyone directly or indirectly affected by the problems associated with drug and alcohol misuse.

Support will include the following:

Extra and more flexible treatment to support people to focus on recovering from their dependency on drugs or alcohol.

  • A programme of support to stop people from relapsing including group work and access to an online support programme called Breaking Free Online.
  • A range of housing support will be provided for different stages of their recovery.
  • Opportunities for people to get work experience, including volunteering opportunities and access to training and education.
  • A range of support for families of people with drug and alcohol problems.
  • Access to a range of mutual aid options/self-help groups, including SMART and 12 Step Fellowships.
  • The service will be committed to meeting the needs of a diverse community.

Email: Telephone: 0117 440 0540 (DHI)  Open Monday to Friday: 9am to 8pm

There are drop in sessions for service users at the local Community Recovery Hub

Community Recovery Hub times and locations

Drop in Monday to Friday: 1pm to 3pm (closed bank holidays)

  • Central: E5, 16-18 King Square, BS2 8AZ
  • North: Greenrooms, Greenway Centre, Doncaster Road, Southmead, Bristol, BS10 5PY
  • South: @Symes Community Centre, Peterson Avenue, Hartcliffe, Bristol, BS13 0BE

Alternatively, professional looking to support someone to access ROADS services, you can fill in the ROADS Engagement Referral Form (pdf, 104k) (opens new window) and email it to DHI.

If you are a GP, please access the online REMEDY Referral Support Tool for clinical pathways and guidelines.  

Email: Telephone: 0117 440 0540 (DHI)  Open: Monday to Friday: 9am to 8pm Saturday: 9am to 1pm

 Bristol Drugs Project (BDP)

For treatment and engagement service.

Call 0117 987 6000 Email

Visit Available Monday to Friday 9.00 am to 8.00 pm and Saturday 10.00 am to 5.00 pm. 11 Brunswick Square, BS2 8PE

Addiction Recovery Agency - Kings Court, King Street, Bristol, BS1 4EF

Housing services for people at all stages of recovery.

Call 0117 930 0282


Avon and Wiltshire (NHS) Mental Health Partnership Trust (AWP)

For specialist community and inpatient treatment for drugs and alcohol, including stabilisation and detoxification. Referrals through ROADS Engagement Service. Priority appointments for the most complex clients.

Call 0117 9232077

Email – Visit -

Detox in a GP Practice

Support in alcohol detox or an opioid substitute prescription and detox. BDP’s Shared Care team work in GP Practices across Bristol.

GP can make a referral or contact ROADS for more information.

Homelessness and Housing

A range of supported housing opportunities are available to match stages in the recovery journey.

Housing support for alcohol and drugs is led by ARA (Addiction Recovery Agency). Professionals can refer via the Housing Support Register.

Email: Telephone: 0117 930 0282 (ARA) 

St Mungos’s Housing

Housing, Health and skills support across Bristol. Call 0117 9440581 Email


Alcoholics Anonymous Call 0845 769 7555 Email


Cocaine Anonymous

Cocaine Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from their addiction.

Call 0800 612 0225 Email



Call 0300 123 6600 Email


Narcotics Anonymous

For people needing support and advice about the nature of drug addiction. Anyone from the using addict, their friends and family members through to drug workers and the press are welcome to call.

Call 0300 999 1212 Email Visit


Call 08457 90 90 90




Call 0808 800 4444 Email


Local Contacts 

Bristol GPs

Bristol Wellbeing Therapies follows a stepped care approach. There are five steps of psychological treatment within Bristol Mental Health. Bristol Wellbeing therapies offers treatments that sit within either step 2 or step 3. If at assessment they feel that treatment offered is needed at a higher step they refer on appropriately.

Primary Care Liaison Service is the initial point of contact for mental health services within AWP (Avon and Wiltshire Partnership NHS trust) for Primary Care and other agencies. The Primary Care Liaison Service provides advice and support to primary care, as well as specialist mental health assessments, working closely with a range of other teams such as the adult Support and Recovery Team, older adult Complex Intervention Team, Intensive (previously Crisis) Team, Memory Services, Drug and Alcohol, and Eating Disorder Services.

Community perinatal mental health service will offer advice to all professionals. To contact them e mail Telephone 0117 919 5826

Bluebell –Support for Women and families.

Offering a variety of free, weekly activities designed to help parents manage feelings of anxiety and depression related to pregnancy and birth with group programmes including therapeutic, creative and pampering sessions with an occupational therapist and a Buddy worker including Dad’s support line.

Tel 0117 922 0746

Dads’ support line: Tel no. 07730 367 483

Bristol Sanctuary - Bristol Sanctuary is a place which feels safe, comfortable and welcoming, where people who are experiencing severe emotional distress can go for help outside of normal working hours.

Tel 0117 954 2952

National Contacts

Anti-bullying Alliance

Includes sections for children, parents and professionals

Childhood Bereavement Network

A national, multi-professional federation of organisations and individuals working with bereaved children and young people


Helpline offering counselling for children and young people, as well as publications and campaigns for professionals and carers

Eating Disorders Association - BEAT

Information and help on all aspects of eating disorders, including anorexia nervosa, bulimia nervosa, binge eating disorder and related eating disorders

Family Lives (formerly Parentline Plus)

Family Lives is a listening, non-judgemental service which supports families with difficulties and challenges and supports happier family relationships and stronger communities. Tel Tel. 0808 800 2222

Mental Health Foundation

UK charity for everyone's mental health, provides information and resources about mental health including people with learning disabilities


Resources, training and campaigning on mental health issues, plus local groups


Website for young people with a wide range of health related information including mental health issues such as bullying, relationships and more

Nurture Group Network

A national charity promoting nurture groups and supporting the professionals who work in them, providing information on research, evaluation and resources

Promoting Children's Mental Health

DfE (2016) Mental health and behaviour in schools

DfE (2016) Counselling in schools

PSHE Association (2015) Guidance on preparing to teach about mental health and emotional wellbeing

DfE (2015) Promoting the health and wellbeing of looked after children

Royal College of Psychiatrists

Offers an information service and leaflets on common mental health issues including difficulties in adolescence


Helpline open 24/7, 365 days per year. You do not need to be suicidal. Free telephone helpline: Tel. 116 123.


Charity which works to improve the quality of life for anyone affected by mental illness

Self Harm

For young people who self harm and their friends, family and professionals. Be aware that this site contains sensitive information

Teenage Health Freak

Information and advice on health issues for young people, including dealing with stress plus answers to common questions

The Hideout - Women's Aid site for Children and Young People

Help, information and support for children and young people - whether they are currently living with domestic violence, have experienced violence in the past or know someone else going through it and are looking for help and information

Time to Change

Time to Change is England's biggest programme to challenge mental health stigma and discrimination

Winston’s Wish

Winston’s Wish offers practical support and guidance to families, professionals and anyone concerned about a grieving child. Giving the right support at the right time can enable young people to live with their grief and rebuild positive futures

The Mix

Free, confidential website for young people under 25

Hope Again

Youth website of Cruse Bereavement Care

Young Minds

Resources and training to improve children and young people's mental health.

Parents’ free telephone helpline: Monday - Friday 9.30am – 4.00pm

Tel. 0808 802 5544

Young carers

For advice and support for carers in Bristol telephone 0117 965 220 or visit:

You can contact the Carers Support Centre using their online form.